Privacy & Cookie Policy

1. Who We Are

The data controller responsible for your personal data is:

2. What Data We Collect

2.1 When you book a locker

• Name and contact details (email address, phone number)
• Payment information (processed securely by our payment provider — we do not store card details)
• Rental details (locker number, dates, duration)

2.2 When you contact us

• Name, email address, and the content of your message

2.3 When you visit our website

• Browser type and version
• Pages visited and time spent
• IP address (anonymised where possible)
• Cookie identifiers (see Section 5)

3. How We Use Your Data

• To provide the rental service — sending your access code, managing your booking
• To respond to enquiries — messages sent via contact form or email
• To fulfil legal obligations — tax, accounting, and insurance requirements
• To improve our website — using anonymised analytics

We will never sell your data or use it for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

• Performance of a contract — to fulfil your locker rental booking
• Legitimate interest — to operate our website and communicate about your rental
• Legal obligation — where required by Czech or EU law
• Consent — for cookies and optional communications, withdrawable at any time

5. Cookies

A cookie is a small text file placed on your device when you visit our website. Cookies help us recognise returning visitors and improve your experience.

5.1 Essential Cookies

Necessary for the website to function. They cannot be disabled and include session cookies.

5.2 Functional Cookies

Remember your preferences (such as cookie consent) so you are not asked again on future visits.

5.3 Analytics Cookies

We may use anonymised analytics (such as Google Analytics) to understand how visitors use our website. Data is aggregated and does not identify you personally.

5.4 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Withdraw cookie consent at any time by clearing your browser's cookies — the consent banner will reappear.

6. Data Retention

• Booking data — retained for 3 years for accounting and insurance
• Contact enquiry data — retained for 12 months after resolution
• Cookie consent records — retained for 12 months

After the retention period, data is securely deleted or anonymised.

7. Sharing Your Data

• Payment processors — to handle card transactions securely
• Assicurazioni Generali SpA — our insurance partner, for processing claims
• Email / SMS providers — to deliver your booking confirmation and access code
• Authorities — where required by Czech or EU law

All third-party processors are bound by data processing agreements.

8. Your Rights Under GDPR

• Right of access — request a copy of data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data
• Right to restrict processing — limit how we use your data
• Right to data portability — receive your data in machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — at any time where processing is consent-based

Contact us at info@easylocker.cz to exercise any right. We respond within 30 days.

You may also complain to: Úřad pro ochranu osobních údajů (ÚOOÚ), www.uoou.cz.

9. Security

We apply appropriate technical and organisational measures to protect your data. Payment data is handled exclusively by PCI-DSS compliant processors — we never store card numbers.

10. Changes to This Policy

We may update this policy from time to time. Changes are communicated via our website. The date at the top always reflects the most recent update.

11. Contact Us

For questions or concerns about this policy: